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Privacy Policy

Last Updated: January 23, 2026

This Privacy Policy describes how SquadChord ("we," "us," or "our") collects, uses, and shares information when you use SquadChord (the "Software"). By using the Software, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide

We may collect information you voluntarily provide, including:

  • Account information: Username, display name, and identity keys
  • Cloud sync data: If you use cloud backup, your encrypted settings and identity (encrypted client-side before transmission)
  • Support inquiries: Any information you provide when contacting us

1.2 Information Collected Automatically

When you use the Software, we may automatically collect:

  • Device information: Device type, operating system version
  • Usage data: Features used, crash reports (if you opt in)
  • Connection data: IP addresses when connecting to SquadChord servers

1.3 Anonymous Usage Statistics

To improve SquadChord and understand how our software performs across different systems, we automatically collect anonymous usage statistics. This data helps us identify performance issues, prioritize development, and ensure compatibility across platforms.

What we collect:

  • System information: Operating system, OS version, CPU model, total RAM, total disk space
  • Performance metrics: CPU usage percentage, memory usage percentage, disk usage percentage
  • Software version: The version of SquadChord you are using
  • Premium status: Whether you have a premium subscription
  • Ad engagement: For non-premium users, we track which ads were displayed, how long they were visible, and interaction metrics
  • Installation ID: A randomly generated anonymous identifier (UUID) that allows us to group statistics from the same installation. This ID is not linked to your identity, account, or any personal information.

What we do NOT collect:

  • Your username, identity, or account information
  • Your IP address (not stored with usage stats)
  • Content of your communications
  • Server connection history
  • File paths, window titles, or any content from your device

Opting out:

  • Premium users: You can disable anonymous usage statistics collection in Settings → Privacy. The toggle defaults to ON but you may turn it OFF at any time.
  • Non-premium users: Usage statistics collection cannot be disabled. This helps us maintain a free tier while gathering the data needed to improve the software for everyone.

Statistics are sent to usage.squadchord.com and retained for 90 days in raw form. Aggregated statistics (without individual installation data) may be retained longer for trend analysis.

1.4 Self-Hosted Servers

If you connect to a self-hosted SquadChord server, the server operator is responsible for their own data collection and privacy practices. We have no control over or access to data on self-hosted servers.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, maintain, and improve the Software
  • Process cloud backup and sync functionality
  • Send technical notices, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Comply with legal obligations

3. END-TO-END ENCRYPTION

SquadChord supports optional end-to-end encryption for voice, video, and text communications. When E2E encryption is enabled:

  • Your communications are encrypted on your device before transmission
  • Only participants with the channel key can decrypt the content
  • The server relays encrypted data without the ability to decrypt it
  • We have no access to the content of your encrypted communications

4. CLOUD SYNC & BACKUP

If you use the cloud backup feature:

  • Your data is encrypted client-side using a password you provide
  • We use Argon2id for key derivation and ChaCha20-Poly1305 for encryption
  • We store only the encrypted blob - we cannot decrypt your backup
  • Authentication is via Google OAuth; we store only a hash of your Google ID

5. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

5.1 Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting and infrastructure.

5.2 Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

5.3 Protection of Rights: We may disclose information to protect the rights, property, or safety of our users or others.

5.4 Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. DATA RETENTION

6.1 We retain your information for as long as your account is active or as needed to provide you services.

6.2 Cloud backup data is retained until you delete it or delete your account.

6.3 We may retain certain information as required by law or for legitimate business purposes.

7. DATA SECURITY

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of crash reporting or analytics
  • Usage Statistics: Premium users can opt out of anonymous usage statistics collection via Settings → Privacy

To exercise these rights, please contact us at [email protected].

9. CHILDREN'S PRIVACY

9.1 The Software is not intended for children under the age of 13.

9.2 We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Software, you consent to the transfer of your information to countries where we or our service providers operate.

11. CHANGES TO THIS PRIVACY POLICY

11.1 We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

11.2 Your continued use of the Software after such modifications constitutes your acceptance of the updated Privacy Policy.

12. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by us
  • Right to opt out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights

We do not sell personal information as defined by the CCPA. To exercise your CCPA rights, contact us at [email protected].

13. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis: We process your data based on: (a) your consent, (b) performance of a contract, (c) our legitimate interests, or (d) compliance with legal obligations.

Additional Rights: You have the right to lodge a complaint with your local data protection authority.

14. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SquadChord
[email protected]
https://squadchord.com